Once you have made the decision to partner with Alliant DataTel a comprehensive implementation program is initiated, including:

• A Tested and Proven Implementation Process
• Complete System Programming and Testing
• Professional Installation/Project Management Services
• Certified Data Cabling Project Management and Implementation
• Network Consultation and Coordination
• End-User Training Classes
• Operator Training
• System Administrator Training
• Solution Acceptance

Installation

Outlined below are the critical stages of the installation process:

• The IP-PBX system is delivered to your company's site, and all software is downloaded and tested.
• All desktop instruments are installed, programmed, designated and tested.
• Customer training for all station users and operators is conducted on actual desktop instruments.
• The system is cutover to your company's specifications.
• The System Design Specialist will work with your company¿s staff to answer any questions and to perform as-needed training.
• Re-training will be arranged if necessary.
• 30 days of post cutover support to ensure application performance and user satisfaction.

Service and Support

Alliant is dedicated to providing the most outstanding service and support available in the industry. Your communication system is the life-line of your organization. It is the vehicle that connects you to your customers. So uptime and reliable system performance is critical. We continue to build a very strong, loyal customer base by providing prompt, courteous, expert service. While your IP-PBX system is state of the art and highly reliable, all products will require service from time to time. So why gamble with your most important business tool? We want you to be comfortable and understand our service policies and guarantees.

• Our service contract is all inclusive-parts and labor.
• You will be serviced by full-time Alliant technicians that are fully certified on the specific product line.
• Non-emergency service calls will have a 24-hour response time-one business day.
• Emergency service calls will have a 3-hour response time.
• Our technicians are available 24/7.
• Every technician is equipped with a laptop computer, enabling us to dial into your system, perform remote diagnostics, and diagnose and correct an irregularity properly the first time.
• Alliant is willing to stand behind its response time guarantees with penalty clauses.
• A unique Alliant optional program will even cover Acts of a God!
• Guaranteed response time for moves, adds, and changes.

Customer Responsibility

As we have consistently stated, we consider our relationship a business partnership that will be mutually beneficial. Therefore, you play a vital part in the successful implementation of your communications system. Only through open communication and cooperation can we achieve our mutual goals. To successfully accomplish a timely and successful installation, the following needs to be in place:

• Appoint a single source of contact.
• Assist in the preparation of a detailed floor plan.
• Assist in the preparation of the software database for programming purposes.
• Provide the necessary number of dedicated 100V AC outlets.
• Provide access to the facility for the installation crew.
• Provide the space, timetable and employee attendance schedule for training.
• Provide detailed information for existing and new facilities.
• Provide extension list with names and numbers.
• Require that your staff treat the new equipment with respect.
• And above all: Instill in your staff a sense of excitement and enthusiasm about the extraordinary business tool in which you have just invested.