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MURPHY AND BEANE
June 29, 2009
Dear Sirs,
I don't often write these emails and I thought, instead of being a customer who always complains, why not send an email to the opposite effect?
Murphy and Beane has been doing business with Corporate Telecomm for over 10 years. It was Corporate Telecomm whom we purchased our previous Nortel Phone System from. We have always maintained good standing and when we had an issue with our voice mail, Corporate Telecomm was the first company we turned to.
While initially we were not looking to purchase an entirely new phone system as just our voice mail went down, after weighting the pros and cons, we decided to go ahead and invest in the Avaya System.
As you know, the initial set up was far from smooth. There were many, many factors that almost made Murphy and Beane pull its business from Corporate Telecomm. There were unrealistic promises as well. I will not go into them again but all of us are aware of that issue.
However, I do want to give a special thank you to Fred Magallanes. I can honestly tell you, if Fred had not stepped in, AT&T would have earned our business. I also want to give acknowledgment and a thank you to Fred Jr. as well as Marcelo and Adam. They made this transition smooth and seamless and were there to answer any of my questions whether logical or ridiculous. They were very patient with me and my staff and reminded me why we have conducted business with Corporate Telecomm and why we will continue to do business in the future.
Again, thank you for allowing me the opportunity to show our appreciation to a staff well deserved.
Rose De Leon, WCCP
Office Administrator
MURPHY AND BEANE
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Click here to visit Active Appliances
June 9, 2009
Dear Todd,
I wanted to take a moment out of my day to thank you for the quality service Corporate Telecomm has provided Active Appliances. Although, in the beginning the installation didn't go as smoothly as I may have imagined it would, I must say that over all I am very pleased with the system and with Corporate Telecomm! It has been, and continues to be a pleasure working with you and I appreciate the time and attention you have given in all matters. I look forward to a long working relationship with your company.
Sincerely,
Ryan Fischer
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January 12, 2009
Dear Todd,
On behalf of St. John Companies, I would like to say thank you for the quality service Corporate Telecomm has provided since the installation of our phone system in 2006. I suppose doing well in business is easy if you are as driven in equal measure by both quality and efficiency as you and your company are. We truly appreciate the professionalism and performance of your staff and look forward to our continued relationship.
Toye Davis
Director of Business Processes
The St. John Companies, Inc
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Click Here to visit
Hennessey & Ingalls
December 12, 2008
I just wanted to take a moment to thank Corporate Telecomm for coming to my rescue. When I opened the second location for Hennessey & Ingalls Art & Architecture Bookstore, I thought that between my construction contractors and AT&T that all of my phone and data needs were going to be met. Both had assured me they would take care of everything. I quickly learned this wasn't the case and on October 30th I called Corporate Telecomm needing to purchase a new system and have all the wires run for my DSL. Steve returned my call immediately, prepared the quote and by November 4th my phone system and internet was installed. Thank you for the professionalism and speed with which this was accomplished.
Brett Hennessey
Hennessey & Ingalls
Art & Architecture Bookstore
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Click Here to visit the
Licensing Group Website
November 11, 2008
Todd Bernstein
Corporate Telecomm
14558 Raymer Street
Van Nuys, California 91405
RE: Purchase of Third Phone System from Corporate Telecomm
Dear Todd:
I just wanted to drop you a personal note about what a pleasure it continues to be, working with people at Corporate Telecomm; in particular, Rick Andrews in sales and Victor in service.
I have just completed the purchase of our third phone system from your company, the first system – a Carolco hand-me-down that we bought from you back in 1994, we used until moving to our present location in 2000. At that time we purchased a new Toshiba System that has up until recently been a terrific workhorse. The voice mail system has sadly been diagnosed as critically ill, and may go code blue at any moment. It has lived beyond its expiration date, and when the time comes that it finally flat lines we are emotionally prepared.
Rick has been a pleasure to work with in regards to helping us through electronic phone hell. Without his patients and re-explanations (defined as explaining something multiple number of times) of what is obvious information to all post baby boomer's, he kindly re-explained to us a number of times.
I must confess that we did hold a few meetings with other companies when it became clear that we would have to replace the phone system. However, the two companies we did meet with only managed to confirm that continuing to work with Corporate Telecomm was the logical choice, both in terms of price, support and the comfort in completing the process.
I also wanted to compliment Victor in the service department who came out to our offices this past Monday. The voice system had gone done on Friday – which we thought was the end, but Victor was able to restart the system. Additionally he took the time to answer several remaining questions I had about the phone system we were contemplating buying, and how, on a technical basis, we could make the most use of it as compared to the limits of our current analog system. Frankly, as he left, I was a bit sorry the damn voice mail came back to life.
However, we have signed on dotted line and now await delivery of our new Avaya IP Phones. I hope all is well with you and your family, and again, many thanks for the years of excellent service.
Warmest regards,
Danny Simon
The Licensing Group Ltd
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Click Here to visit Objects & Fine Set Decorations
October 29, 2008
Dear Corporate Telecomm,
I wanted to thank you for all the years of great service you have provided to Objects Fine Set Decorations. All of your departments respond to our needs in a timely and efficient manner. There is always someone able and willing to help us fix any problems we might come across, and we truly appreciate it.
Thank you,
Nina Schmits
Objects & Fine Set Decorations
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Click Here to visit BSI Construction
October 22, 2008
Dear Kathleen,
BSI Construction and Management has had a great experience with Corporate Telecomm, every team member that has helped us through the process of switching systems has been great to work with. We transferred from another company because of the lack of support and we have received exceptional support from your company. You were highly recommended by another company in your industry and have fulfilled our expectations.
A special thanks to your technician Gary, he was able to help us with additional work that was needed for our office and system expansion. He was always a pleasure to work with and showed true professionalism. He helped us with the floor plan of our lines and our system and was accommodating to all our requests.
I have no hesitation in recommending your company, thank you for your outstanding service.
Best Regards,
Emily Boysen
BSI Construction & Management
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From a Nation-Wide Retailer
October 2, 2008
To the Service Department,
First thing I wanted to say is Marcello was great during this install. Even with some last minute changes, he still did a wonderful job getting everything together and working with both my DSL provider and the on-site people.
Second thing, Thanks to Valery Walker for meeting my schedule and working with both us and your techs to make the move as painless as possible, and it was painless.
Again thanks for everything. This was one of my less stressful moves and that is due largely to the efforts by your office and the techs.
This customer chooses to remain Anonymous
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From a Nation-Wide Consulting Firm
August 19, 2008
Hey,
I just got a compliment from our receptionist about the great job Corporate Telecomm is doing for us, and I have to say that I agree.
These guys have been on the spot even when I didn't ask for their help - they're there. They've been holding our hands, which in this case has been especially helpful.
Fred made the install easy, put up with me not being ready when he got here (Fred even signed for my FedEx packages). He made a stressful situation very easy in fact. He was very professional and could do anything with the system that I asked without a problem. Even while he's been away I've sent him at least 10 emails to tweak the system and 10 our of 10 times it's been done within a few minutes. Thanks Fred!
Natalie came out of nowhere - near the end of the project, but she's owned it completely. She's nicely pushed me when she's needed to, and kept me on track with everything. She answered all my stupid question, and kept on Qwest when they were providing their usual standard of service (bad). Thanks Natalie!
I'm an ex military guy, so I just want to say Bravo Zulu to those guys - thanks for the help.
This customer chooses to remain Anonymous
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March 5, 2008
Thank you for your very prompt and efficient service. The technician (Edgar) who helped us was very professional and a great teacher. We were able to make the desired changes to our system.
Thanks again!
Melissa Rojas
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December 3, 2007
Dear Mr. Bernstein,
I want to bring this lady to your attention, should you not be aware how good she is at her job and how fortunate we all are that Corporate Telecomm has her in their employ. I have worked with her only briefly, but am very impressed with her reliability. Only problem is that I want to contact her for everything, now that I have seen her in action. Of course, many things aren't really within her areas of responsibility.
One so seldom finds a person, even in a service business, upon whom one can depend to take the extra initiative that is often required/requested. She finds the time somewhere in her busy schedule. Need I say more?
We recently moved our business from Westwood to Century City and it involved moving the phones, as well as new cabling and programming. I was originally working with a gentleman who, though well meaning, tended not to follow through all the time. Once Barbara Williams entered the scene and basically took over the account, everyone went on their toes (including me) and the job was accomplished with a minimum of stress and bother.
I know that I really should be dealing with customer service. And I will do so, reluctantly. I'm sorry to lose her knowledge and sincere help. Barbara Williams is a breath of fresh air and I just want to be certain that you are aware of what you have and appreciative of same.
Thanks for your time. In case you are wondering, Barbara gave me your email address, when I ask to whom I might write. Corporate Telecomm is pretty lucky - sure makes this customer happy.
Kit Woodhouse
Executive Assistant
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November 29, 2007
Dear Mr. Bernstein,
I am taking this opportunity to thank you and your staff for showing what the words customer service really mean.
Several years ago when I was with another company, I contracted Corporate Telecomm for the installation of a 3Com phone system in Viewpoint's Los Angeles office. It was an extremely busy time for Viewpoint, but your installer took the time to train the Viewpoint staff, not only on the use of the telephones but also trained the receptionist on making program changes.
After several years, I find myself working for Viewpoint in Needham, MA and called on Corporate Telecomm again. Much to my delight I get to work with Kathleen Andrews again. She is a gem, my new telephone friend.
Everyone that I have dealt with in the last 3 years has been helpful, friendly and very professional.
I look forward to many years of working with Corporate Telecomm and would highly recommend your company.
Thank you all.
Sincerely,
Janet Hanna
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| Torgan Beard Fernandez Dental |
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October 08, 2007
Dear Todd,
There are several reasons why I like you and working with you.
1.) Your are very responsive - This was immediate and that is great!
2.) Your are willing to listen to your customer before making a decision!
3.) You responded very nicely with an explanation!
4.) You have a very satisfied customer!
Thank you so much for your consideration! Please order the card and we look forward to the installation.
Bruce Beard
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Thoro Packaging
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July 24, 2007
Todd,
I am very happy with the performance we have seen from your staff!!! And we continue to see dedication, hard work and good attitudes from them as we attempt to clean up the remaining post-installation details.
Overall, I feel that the installation has gone very smoothly and our employees are happy with the new phones and features.
Thank you!
Eric Richter
Thoro Package
"We package you creatively!"
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Level 1 Entertainment
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June 11, 2007
RE: Corporate Telecomm Customer Service
To Whom It May Concern
Thank you to Kathleen Andrews for her ongoing support and incredible customer service. Kathleen has always gone out of her way to make sure that our company is happy and at ease with any and all changes that have come with our new phone system as our company has expanded over the years. She's unwavering and dependable, compassionate and trustworthy and it's been an absolute pleasure all along the way.
Best Regards,
Erin Newell
Level 1 Entertainment
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Dear Steven,
I wanted to thank you and the professionals of Corporate Telecomm for the bang-up job you have done implementing our phone and IVR systems. As you remember, I called you (somewhat in a panic) with the requirement of implementing a new VoIP phone system and call center application for Done Right -- an advertising startup in Pasadena CA.. And, of course, it had to be implemented in a few short weeks. Understanding our business vision, you advised me to first implement the 3Com NBX V3000 phone system. This installation was painless - and provided us with the platform that we are now integrating with the Easy Run call management software.
The IVR capabilities of the Easy Run application linked together with the 3Com phone system provides the perfect tool for us to manage our expected growth as we move from a regional to national business model.
I am very pleased with the solutions and service that Corporate Telecomm has provided, and the smooth, efficient installation that has helped to get our business on tract, fast.
As a new business it was so important for us to be able to rely on the advice we were being given and the professional support of our communication and management systems. Corporate Telecomm has really delivered the right solution for us.
Your ongoing interest in the success of our business is appreciated and I look forward to a long partnership with Corporate Telecomm.
Sincerely,
Paul Ryan
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| Harold A. Davidson, DBA, CRA |
Dear Todd:
Thank you for your recent inquiries regarding the telephone service that your firm has provided to us for over 20 years. We are and always have been completely satisfied with the service and appreciate all you've done for our company.
Sincerely,
Harold A. Davidson, DBA, CRA
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I wanted to take this opportunity to thank you and your technical crew that played a huge part in making the relocation of the West Coast Regional Office of AIReS a success.
Your technicians, Gary and Al, stuck with us throughout a long rigorous day, always pleasant, responding to every request made and relocating the Nortel phone system and voice mail without a hitch.
The Ethernet cabling for our data network was superb and among the 48+ ports activated, there were no failures. Upon completion, the server room displayed a truly professional job - - neat, clean and easy to navigate.
Even when presented with a complex problem of a port shortage in the printer room area, Rick solved it within a minute's time and even had the parts needed for the solution on hand in his vehicle.
Aside from the technical aspect, your company handled the planning phase with confidence, making my job an easy one. Your bidding is competitive, your accounting department is a joy to deal with and my sales representative, Todd Bernstein, knew immediately when I called, to send me right to you.
Please pass this on to your staff involved to let them know how appreciative we are of their expertise and professionalism. Your company has made the painful experience of an office relocation, stress-free, when it came down to the data and telecommunications portion - - and believe me, that is normally, an enormous stress area.
Thank you again and look forward to our continued partnership,
Sharon Skirtich
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