Taking the Gamble Out of the Decision Since 1981

TOPS Telecom removes the guesswork from selecting your telecommunications products and services provider.

As a comprehensive communications supplier, TOPS Telecom provides the peace of mind that will enable you to make an informed decision.  We deliver on this promise by understanding that system performance, pricing, solutions and applications geared to meet your needs, combined with long term support and best in class service are your expectations.  TOPS Telecom has been recognized for our strategic direction and our commitment to excellence when implementing and deploying state of the art technologies.  We are proud to serve as advisory council members for manufacturers, providing an important conduit for customer input to key business partners.  Our goal is to establish outstanding long-term relationships with our clients.  This begins with the first contact between TOPS Telecom and any prospective client, large or small.  Our #1 priority is to listen to the customers’ needs, and provide a consultative approach to meet their goals.  We evaluate the expected outcome, and then help the client to determine the process needed to achieve that outcome.  We assist every step of the way.

The TOPS Telecom team takes great pride in successful project management.  As a full service provider, TOPS Telecom documents, coordinates and implements the project starting with confirmation of Telco lines and facilities, Telephone and Data Wiring, all the way to the installation, set-up and training on the selected Telecom products.  A team of professional Customer Service Representatives are dedicated to every project.  We deliver maximum support for our mission critical business performance from your LAN/WAN to the equipment hardware.  The complete solution, end to end.

Our vast knowledge and experience enables us to implement a wide range of solutions, including simple upgrades to current telephone and client/server systems all the way to converged voice and data and transparent VoIP multi-branch networked solutions.  With an emphasis on pre-planning we help reduce or eliminate confusion and stress for all concerned, from day one.

The origins of our success in project and account management stem from our dedication to developing a ‘partnership approach’ to our business relationships.  In short, we tailor make solutions to meet the customers’ needs, not ours.

When a project is completed, we maintain a working relationship with our clients.  We believe it is vital to develop a long-term communications and technology strategy, planned with your company in mind.  We consider organizational structure, operations, departmental interaction and functionality, business practices and a competitive approach.  With client input and direction, this working plan is mutually designed to provide optimum return on investment for every system, whether it is a large networked VoIP enterprise or a reliable and cost effective solution for small business.