Join our team
Customer Service/Support Representative
As the first line of support, you will be responsible for handling customer inquiries and issues (via phone, email and chat) relating to the company’s suite of web-based marketing software products. You will analyze requests/issues, log all communication surrounding the issue and work with account managers and technical personnel to resolve issues. This position is also accountable for delivering outstanding customer service in a timely and efficient manner and with a demonstrated commitment to overall customer satisfaction.
Primary Responsibilities:
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Troubleshoot and resolve user issues related to the company’s web-based products
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Respond to client requests for technical support
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Perform account setup and configuration changes
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Contribute to company’s knowledgebase and tutorials
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Lead instructional web tutorials on the company’s products
Requirements:
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Excellent written and verbal communication skills
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Ability to troubleshoot and provide technical support to customers
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Prior customer service or technical support experience preferred
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Professional and pleasant phone demeanor
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Ability to learn quickly
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Proficient in MS Windows, MS Office suite, web browsers
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Ability to work independently while researching solutions to client issues
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achelor’s Degree preferred
Compensation:
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Annual base salary
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Employee stock option plan
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Benefits, including medical and dental insurance; paid vacations; stock ownership
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Hands-on training program
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Dynamic and vibrant team environment
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Strong managerial leadership
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